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Design-build

This approach has become more common in recent years and includes an entire completed package, including fixtures, fittings and equipment where necessary, to produce a completed fully functional building. In some cases, the Design and Build (D & B) package can also include finding the site, arranging funding and applying for all necessary statutory consents.

The owner produces a list of requirements for a project, giving an overall view of the project's goals. Several D&B contractors present different ideas about how to accomplish these goals. The owner selects the ideas he likes best and hires the appropriate contractor. Often, it is not just one contractor, but a consortium of several contractors working together. Once a contractor has been hired, they begin building the first phase of the project. As they build phase 1, they design phase 2. This is in contrast to a design-bid-build contract, where the project is completely designed by the owner, then bid on, then completed.

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Thursday, February 25, 2010


Costomer Relations

How can we be different? We are different by how we treat customers. We are a service organization that produces communities. Particularly in our industry, Customer Service is the great differentiator. You can’t purchase or subcontract the service culture.
Note I didn’t ask for most important “department”. Customer Service is a role that every department should share. Customer Service is the most important role in your organization, and everyone in your organization should wear that hat, from the President/CEO to accounting to land acquisition to construction and sales. Maybe even the warranty department. Of course I may be a little biased.

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